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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 assigning cases


Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?
Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they

assigning cases  had no idea that assigning this topic would get you two so hot under the collar. Are you still on speaking terms? Gabriel, your position seems to be that workarounds are a necessary evil, with equal emphasis on “necessary” and “evil.” Jorge, you’re taking the position that you can actually plan for workarounds and respond in a way that respects processes. I know from offline discussions with you both that Gabriel’s perspective derives from his experience with SMBs, while Jorge’s stems from

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
a
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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Documents related to » assigning cases

Planning Horizon of a Technical Personnel Management System


Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

assigning cases  system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required for the job. If the system is fed with the costs, then it can perform an accurate calculation Read More

Technical Staff Management Systems for the Aviation Industry


In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times. The complexity of the operation increases the need for a maintenance personnel management system.

assigning cases  system will start by assigning the best profiles (which should be a priority) and then those that have less experience. We must clarify that some routine or simple jobs do not require technicians that have experience and the skills to perform complex jobs, so the system has to be able to disregard those situations. Several jobs can be created throughout the shift, leaving technicians available and waiting to be allocated other tasks. The system should prepare the next allocation proposal, which can be Read More

It’s About Process (or the Ability to be Responsive) -- Part III


Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, Webcom Inc. has leveraged its vast expertise earned while addressing

assigning cases  fields, etc.) and the assigning of rules and permissions is visible system-wide. As for data flexibility, there are custom fields and forms and process-related fields and forms, while at each process point (step) fields can be assigned as read-only (viewable), editable, and/or required (mandatory). There is also a flexible definition of assignments, notifications, and recipients, whereby conditional actions drive implicit and explicit notifications. Furthermore, the ease-of-use concept translates into Read More

How Can Insurance Carriers Retain and Reward True Producers?


The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains the vendor of choice for some of the largest companies in the world. The vendor is aiming to cement its leadership within the insurance sector.

assigning cases  territories and account assignments, assigning the right quota, and providing comprehensive geographic sales insight. This territory coverage, which is more efficient, should benefit customers with increased sales revenues and market share, decreased travel costs, and reduced turnover. However, the vendor is not resting on its laurels. Callidus has recently shown its intent to oblige its customers within certain industries that have specific requirements. Callidus now has nearly $80 million (USD) in Read More

RFID Case Study: HP and Wal-Mart


HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.

assigning cases  Case Study: HP and Wal-Mart Introduction One of the suppliers making strides in complying with Wal-Mart's RFID mandates is HP. We can all learn some lessons from the experience of these kinds of supplier programs. The Pilot In early May, 2004, Hewlett Packard began shipping EPC-tagged printers and scanners to Wal-Mart's Dallas/Fort Worth distribution center as one of eight suppliers in Wal-Mart's initial trials. HP expects to ship its entire range of consumer products sold through Wal-Mart many weeks b Read More

Managing Customer Returns and RMAs


There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

assigning cases  Customer Returns and RMAs Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is whether standard ERP functionality can be simple, yet robust enough to handle common Read More

Making the Business Case for Analytics in the Mid-Market


To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics.

assigning cases  the Business Case for Analytics in the Mid-Market To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics. Read More

Future Trends in Wholesale Distribution—Part 3: Emergent and Emerging Technologies


This last post of the series on the panel discussion at the recent TEC Vendor Challenge gives an overview of several key emergent and emerging technologies that should be key in the success of wholesale distributors and businesses in other industries.

assigning cases  Trends in Wholesale Distribution—Part 3: Emergent and Emerging Technologies The recent  TEC   Vendor Challenge  featured days worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and  VAI , as well as interesting workshops on best practices for software assessment and successful implementation. The Vendor Challenge also saw a dynamic panel discussion on future trends in wholesale distribution between myself, Jonathan Gross, vice president (VP) and general Read More

Active Execution Management--Delivering on the RFID Promise


Active Execution Management captures radio frequency identification (RFID) and electronic product code (EPC) data and integrates it into the supply chain business process. AXM associates individual EPC events (the observation of an EPC tag at an RFID reader) with the supply chain transaction that is currently being executed and then determines if that supply chain transaction is executing as planned. AXM is able to make this determination by comparing key performance indicators of the supply chain transaction with the characteristics of the EPC event. The paper describes multiple business cases, such as promotions management, deductions management, complex international shipments, and spoilage management, and shows how RFID data can be leveraged to improve supply chain performance.

assigning cases   Read More

Podcast: What the Revolution in ERP for Distribution Means to Your Organization


Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions.

assigning cases  Epicor,enterprise resource planning,ERP,supply chain,supplier relationship management,SRM,RFID,radio frequency identification,distribution,globalization,inventory visibility,global trade,warehouse management,big-box retailers,electronic data interchange Read More

Can Your Product Development Move Closer to Consumers Now?


Half a year ago, I wrote about the need to include customer input in the design process in What Brings Customers Closer to Your Product Development? Recently, two pieces of Web content caught my attention and made me revisit this topic. The first one, The Path to Successful New Products, from the recent issue of McKinsey Quarterly, outlined three principles of making product development more

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Edgewater Fullscope and Sable Systems Partner, Strengthen Microsoft Dynamics AX ERP Offerings


Edgewater Fullscope and Sable Systems have entered into a strategic partnership to integrate and market their products. Both companies feature Microsoft Dynamics AX ERP. This would be a prime example of Microsoft Dynamics partners bolstering their global reach and vertical focus. Microsoft has recently espoused a partner program that progressively rewards and provides incentives for partners that

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Information Security for SMBs: Ensuring End-to-end Data Assets


Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of their interactions not only with remote users, but with suppliers and customers as well. To this end, an SMB’s IT infrastructure needs to be resilient and secure. To ensure end-to-end care of data assets, businesses need to adopt the right strategy. Find out how.

assigning cases  Security for SMBs: Ensuring End-to-end Data Assets Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of their interactions not only with remote users, but with suppliers and customers as well. To this end, an SMB’s IT infrastructure needs to be resilient and secure. To ensure end-to-end care of data assets, businesses need to adopt the right strategy. Find out how. Read More

Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation


Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities, Fleet, Plant Equipment and yes, even computers. It makes even more sense when you consider that today more and more companies are adding a new line item in their financial statements called "Deferred Maintenance Revenue Write Down". A lack of preventive maintenance affects the shareholders of all companies due to aging assets and reactive maintenance practices. A complete preventive maintenance program consisting of better business practices and a simple tool such as a Computerized Maintenance Management Software (CMMS) or Enterprise Asset Management (EAM) package can streamline the process and result in immediate savings in both time and money. So how do you justify the initial investment and where can the cost savings be seen across the enterprise?

assigning cases  Tips For Improved Profits: Creating the Business Case to Invest in Automation Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Web Work Mobile CMMS allows operations and maintenance managers to exchange information easily and more efficiently to increase workflow, create greater efficiency and improve profitability . Source : Tero Read More