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Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?
Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they

assigning cases  had no idea that assigning this topic would get you two so hot under the collar. Are you still on speaking terms? Gabriel, your position seems to be that workarounds are a necessary evil, with equal emphasis on “necessary” and “evil.” Jorge, you’re taking the position that you can actually plan for workarounds and respond in a way that respects processes. I know from offline discussions with you both that Gabriel’s perspective derives from his experience with SMBs, while Jorge’s stems from Read More

Help Desk for the Health Care Industry
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Documents related to » assigning cases


Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

assigning cases  system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required for the job. If the system is fed with the costs, then it can perform an accurate calculation Read More
Technical Staff Management Systems for the Aviation Industry
In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times

assigning cases  system will start by assigning the best profiles (which should be a priority) and then those that have less experience. We must clarify that some routine or simple jobs do not require technicians that have experience and the skills to perform complex jobs, so the system has to be able to disregard those situations. Several jobs can be created throughout the shift, leaving technicians available and waiting to be allocated other tasks. The system should prepare the next allocation proposal, which can be Read More
It’s About Process (or the Ability to be Responsive) -- Part III
Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on

assigning cases  fields, etc.) and the assigning of rules and permissions is visible system-wide. As for data flexibility, there are custom fields and forms and process-related fields and forms, while at each process point (step) fields can be assigned as read-only (viewable), editable, and/or required (mandatory). There is also a flexible definition of assignments, notifications, and recipients, whereby conditional actions drive implicit and explicit notifications. Furthermore, the ease-of-use concept translates into Read More
How Can Insurance Carriers Retain and Reward True Producers?
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains the vendor of choice for some of the

assigning cases  territories and account assignments, assigning the right quota, and providing comprehensive geographic sales insight. This territory coverage, which is more efficient, should benefit customers with increased sales revenues and market share, decreased travel costs, and reduced turnover. However, the vendor is not resting on its laurels. Callidus has recently shown its intent to oblige its customers within certain industries that have specific requirements. Callidus now has nearly $80 million (USD) in Read More
RFID Case Study: HP and Wal-Mart
HP is making strides in complying with Wal-Mart's RFID mandates. This article describes the key lessons learned.

assigning cases  Case Study: HP and Wal-Mart Introduction One of the suppliers making strides in complying with Wal-Mart's RFID mandates is HP. We can all learn some lessons from the experience of these kinds of supplier programs. The Pilot In early May, 2004, Hewlett Packard began shipping EPC-tagged printers and scanners to Wal-Mart's Dallas/Fort Worth distribution center as one of eight suppliers in Wal-Mart's initial trials. HP expects to ship its entire range of consumer products sold through Wal-Mart many weeks b Read More
Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

assigning cases  Customer Returns and RMAs Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is whether standard ERP functionality can be simple, yet robust enough to handle common Read More
Making the Business Case for Analytics in the Mid-Market
To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions

assigning cases  the Business Case for Analytics in the Mid-Market To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics. Read More
Future Trends in Wholesale Distribution—Part 3: Emergent and Emerging Technologies
This last post of the series on the panel discussion at the recent TEC Vendor Challenge gives an overview of several key emergent and emerging technologies that

assigning cases  Trends in Wholesale Distribution—Part 3: Emergent and Emerging Technologies The recent  TEC   Vendor Challenge  featured days worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and  VAI , as well as interesting workshops on best practices for software assessment and successful implementation. The Vendor Challenge also saw a dynamic panel discussion on future trends in wholesale distribution between myself, Jonathan Gross, vice president (VP) and general Read More
Active Execution Management--Delivering on the RFID Promise
Active Execution Management captures radio frequency identification (RFID) and electronic product code (EPC) data and integrates it into the supply chain

assigning cases   Read More
Podcast: What the Revolution in ERP for Distribution Means to Your Organization
Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how

assigning cases  Epicor,enterprise resource planning,ERP,supply chain,supplier relationship management,SRM,RFID,radio frequency identification,distribution,globalization,inventory visibility,global trade,warehouse management,big-box retailers,electronic data interchange Read More
Can Your Product Development Move Closer to Consumers Now?
Half a year ago, I wrote about the need to include customer input in the design process in What Brings Customers Closer to Your Product Development? Recently

assigning cases   Read More
Edgewater Fullscope and Sable Systems Partner, Strengthen Microsoft Dynamics AX ERP Offerings
Edgewater Fullscope and Sable Systems have entered into a strategic partnership to integrate and market their products. Both companies feature Microsoft

assigning cases   Read More
Information Security for SMBs: Ensuring End-to-end Data Assets
Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of

assigning cases  Security for SMBs: Ensuring End-to-end Data Assets Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of their interactions not only with remote users, but with suppliers and customers as well. To this end, an SMB’s IT infrastructure needs to be resilient and secure. To ensure end-to-end care of data assets, businesses need to adopt the right strategy. Find out how. Read More
Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation
Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities

assigning cases  Tips For Improved Profits: Creating the Business Case to Invest in Automation Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Web Work Mobile CMMS allows operations and maintenance managers to exchange information easily and more efficiently to increase workflow, create greater efficiency and improve profitability . Source : Tero Read More

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