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ERP for Services (Non-manufacturing)
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Documents related to » association hyperlinking of both open and closed customer service and support activities with case records


Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today''s highly competitive and constantly evolving

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Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer

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MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

association hyperlinking of both open and closed customer service and support activities with case records   Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

association hyperlinking of both open and closed customer service and support activities with case records  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

association hyperlinking of both open and closed customer service and support activities with case records  customer intimacy, CRM, CI, customer analytics, customer engagement, IBM Read More...
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

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Records Management Becoming More Important Due to Compliance Regulations
Electronic media and corporate governance have complicated records management for enterprises. Properly defining information as corporate records and using a

association hyperlinking of both open and closed customer service and support activities with case records  and Arthur Andersen. The Association of Records Managers and Administrators (ARMA) is a non-profit association and the leading authority on managing records and information, both in electronic and paper format. This organization develops standards and publishes guidelines related to records management and was a key contributor to the international records management standard, ISO 15489, which was created by The International Organization for Standardization (ISO). The ISO is the world''s largest developer Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

association hyperlinking of both open and closed customer service and support activities with case records   Read More...
Retailing with Insight: Empowering Store Operations with Analytics and Business Intelligence
Across the retail industry, store operations are under-served when it comes to analytics and business intelligence (BI). Merchants and marketers must exploit

association hyperlinking of both open and closed customer service and support activities with case records   Read More...
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

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Industry Support in WCM
If you''re looking for web content management systems (WCM), I have some stats that might help you key into the features you''d expect to come standard.Here

association hyperlinking of both open and closed customer service and support activities with case records   Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

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Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

association hyperlinking of both open and closed customer service and support activities with case records  field service management, field service mobility, FSM, FSM trends Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

association hyperlinking of both open and closed customer service and support activities with case records  customer segmentation software,customer experience strategy,customer segmentation in banking,customer segmentation tools,customer segmentation analytics,customer segmentation analysis,customer segmentation in insurance,insurance customer segmentation,retail banking customer segmentation,customer segmentation models,online customer segmentation,retail customer segmentation,customer segmentation in retail,customer segmentation,banking customer segmentation Read More...
How Government Agencies Can Do More with Less with CRM
When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and

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