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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 association hyperlinking of both open and closed customer service and support activities with case records

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » association hyperlinking of both open and closed customer service and support activities with case records

TRAC Records Inc.


TRAC specializes in developing strategic information plans and helping organizations deploy electronic document and records management systems using Hummingbird DM, recognized in the Gartner Group Leader Quadrant for ECM. Additionally, TRAC implements automated business process solution, Metastorm BPM, recognized in the Gartner Group Leader Quadrant for BPM. TRACs proprietary return on investment tool, TRAC ROI, calculates the payback on the investment in ECM and BPM solutions for our clients business case. TRAC helps organizations meet privacy, financial and regulatory requirements. TRAC implements best practice standards and efficient business processes to collect their clients existing information assets into a cohesive whole that delivers strategic benefits. TRAC uses the ER-TRAC Process, first to assess your organization and evaluate your needs and then to identify benefits and gain executive support. TRAC plans, designs, and implements the solution that meets your business needs and leverages your information assets to improve your bottom line. Maintenance of the solution is assured through the involvement of staff, the development of a policy and procedures manual and staff training.

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Transforming Customer Service with Business Analytics


Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

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Upgrade with Confidence: Keep Budget and Schedule on Track with Data as a Service


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SAP Field Service


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Case Study: Newman Technology


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How to Achieve a Great--and Profitable--Customer Experience


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In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

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Records Management Becoming More Important Due to Compliance Regulations


Electronic media and corporate governance have complicated records management for enterprises. Properly defining information as corporate records and using a record management system can help enterprises meet regulatory compliance and reduce liability.

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Why Your Field Service Operation Needs to Implement a Dynamic Scheduling Engine


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

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Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

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Business Answers at Your Fingertips: The Real-time Value of BI


This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details.

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Five Steps to Improving Business Performance Through Customer Intimacy


Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.

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Best-in-class Marketers Drive Enhanced Customer Loyalty


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The State of Service Management


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