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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

automatic capture of the workflow metadata upon completion  chat and collaboration, and automatic call distribution (ACD). Used by incoming call centers, ACD technology automatically answers, queues, and distributes calls to agents and generates reports on all activities, among other things. Along with call center technology, Onyx, recognizing the importance of customer data, also entered a partnership with the data management firm, KnowledgeBase Solutions, in 2004. KnowledgeBase Solutions, a provider of hosted and on-site KM software, gave Onyx’s clients the Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » automatic capture of the workflow metadata upon completion


The TCO of BI: The QlikView Customer Experience
Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that

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The Undocumented Layers of the OSI Model and Their Impact on Security
The biggest threat to data security doesn’t come from hackers, misconfigured firewalls, missing patches, or negligent employees. Nor is it in the application

automatic capture of the workflow metadata upon completion   Read More...
On the Move: Great Productivity Solutions for the Mobile Sales Team
In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a

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Collaboration: The New Standard in the Supply Chain
Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility

automatic capture of the workflow metadata upon completion  collaboration,supply chain,context,S&OP,VMI,SMI,logistics,demand planning and forecasting,Sales and Operations Planning,vendor-managed inventory Read More...
E-Procurement Usability: The Good, The Bad and The Ugly
Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies

automatic capture of the workflow metadata upon completion  E-Procurement,SAP,SRM,usability,UI,P2P,catalogs,spend management,adoption,procurement Read More...
Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both
Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be

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The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

automatic capture of the workflow metadata upon completion  Real-time data, real-time data visibility, Harvard Business Review Analytic Services, Harvard Business Review, real-time supplier information, real-time employee information, real-time customer information, real-time product information Read More...
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

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The Players of Software-as-a-Service Business Models and Finding the Best Value Propositions
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this brings an entire new set of issues

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The Store of the Future
The big hit of the National Retail Federation show was the Metro Group's Store of the Future. The budget for this extravaganza - it appears to have been

automatic capture of the workflow metadata upon completion  National Retail Federation Show,inventory management rfid,radio frequency identification,radio frequency identification applications,radio frequency identification device,rfid inventory tracking,rfid manufacturing,rfid middleware,rfid products,rfid research,rfid solutions,rfid supply chain,rfid systems,rfid technology,rfid tracking Read More...
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

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Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

automatic capture of the workflow metadata upon completion   Read More...
Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous

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The SHL Talent Report: Big Data Insight and Analysis of the Global Workforce
There are a finite number of forces that influence business success. Most of these are driven by the abilities and motives of the people who make up our

automatic capture of the workflow metadata upon completion  people intelligence,talent management strategy,talent management solution,SHL,objective talent data Read More...

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