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Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

tracking of results of quality control measurements  by conducting post-implementation audits, tracking actual benefits realization over the life cycle of the investment, and feeding this learning back to the organization. WHAT IT MEANS IT INVESTMENT DECISIONS ARE FACT-BASED When an organization implements a value methodology for evaluating IT investments, it enables decisions to be made based on facts rather than politics, emotion, or guesswork. These facts include the degree of strategic alignment, the expected tangible and intangible business value to Read More...
ERP for Municipalities
In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and wate...
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Documents related to » tracking of results of quality control measurements


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

tracking of results of quality control measurements  Web-based applications, including URL-by-URL tracking Peer-to-peer applications. Unknown applications. Application Profiling and Response Time Analysis Can the solution: Provide response time metrics based on synthetic traffic generation? Provide response time metrics based on monitoring actual traffic? Relate application response time to network activity? Provide application baselines and trending?   Pre-Deployment Assessment The goal of performing a pre-deployment assessment of the current environment Read More...
Lean Maintenance: Best Practices to Turn Asset Management into a Profit Center
It’s common knowledge that asset downtime disrupts production and drives up both process and per-unit operating costs. However, executives often lose sight of

tracking of results of quality control measurements  and especially the on-going tracking of lean e orts to document progress, identify additional areas for improvement, and to police past e orts to ensure no back-sliding. Where does technology belong in this scheme? Nearly all successful business enterprises employ enterprise asset management (EAM) software applications. Primarily these applications manage work assignment through various methods. Quality EAM o erings provide integration between the maintenance e ort and spare parts inventory management. Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

tracking of results of quality control measurements  department, and location Asset tracking Capacity planning Incoming and outgoing calls Loading by dial plan, routing rules, and gateway Bandwidth utilization Delay and delay variation Packet loss Route patterns, utilization, and availability The IPT Life Cycle In order to be successful in your next-generation network venture, expectations should be set as follows. Only in so doing will the results you achieve have any hope of being judged a success when compared with the expectations you set: Read More...
Dynamic Best Practices of Vulnerability Management
Vulnerability management, the discovery of vulnerabilities and assessment of the risk to the network, is a critical part of both the security and business

tracking of results of quality control measurements  half-life curve by graphically tracking the percentage of vulnerabilities mitigated within each 30-day cycle and the number of vulnerabilities that extend past 180 days. Tracking total vulnerabilities is also useful, but be sure to account for the rate of announced vulnerabilities from the vendors (a climbing rate of exposed vulnerabilities may be a function of vendor quality announcements and not a function of an inferior patching process). Evaluate process changes against these metrics to measure best Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

tracking of results of quality control measurements  Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution Company Overview SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales . The Read More...
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

tracking of results of quality control measurements  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More...
How to Balance Control and Agility in the Virtual Environment
Find out in balancing control and agility in the virtual environment.

tracking of results of quality control measurements  to Balance Control and Agility in the Virtual Environment The dynamic nature of a virtualized data center environment presents management challenges that are different from a purely physical environment. Virtualization brings a higher level of speed and flexibility, producing a more disciplined approach to service management—one with more effective processes and controls. But control should not come at the expense of agility. IT needs to strike the optimum balance between the two. But how can this Read More...
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

tracking of results of quality control measurements  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

tracking of results of quality control measurements  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More...
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

tracking of results of quality control measurements  Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the Read More...
Inventory (Out of) Control
In a market as competitive as the chemicals industry, providing high quality products to clients quickly and efficiently while meeting the rigorous regulations

tracking of results of quality control measurements  forecasting and maintaining and tracking inventory. Many chemical manufacturers are turning to enterprise resource planning (ERP) software systems to add business-wide visibility to inventory control and reduce costly downtime. Read More...
Analysis of Lawson Delivering New Retail Analytic Capabilities
On January 17, Lawson Software announced new comparative sales analyzer capabilities within its advanced suite of retail analytic applications. Comparative

tracking of results of quality control measurements  of Lawson Delivering New Retail Analytic Capabilities Event Summary On January 17, Lawson Software announced new comparative sales analyzer capabilities within its advanced suite of retail analytic applications. Comparative (comp) sales functionality, available in Lawson release 7.3.2 scheduled for the Fall of 2000, allegedly enables retailers to easily maintain, analyze and report on comparative sales and other key business metrics. Lawson made the announcement at the National Retail Federation Read More...
Case Study: Shipment Tracking Software
A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would

tracking of results of quality control measurements  Study: Shipment Tracking Software A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would allow customers to track shipment without going to the service provider’s web site. The multinational turned to Rishabh for development services. Read More...

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